Your satisfaction is of the utmost importance to us. Porter’s Basement will accept returns within 14 days of delivery. The product(s) must be in NEW, unopened, unused condition with original packaging in tact. The customer is responsible for return shipping. A 15% restocking fee will be deducted from the total amount returned.
Exchanges can be made within 14 days of delivery. The customer is responsible for return shipping. Porter’s Basement will cover shipping of the new product.
All requests to cancel orders that have not yet shipped will incur a 4% cancelation fee.
To initiate a return, either reply to your order confirmation email or send one to firstname.lastname@example.org.
Terms are subject to change at anytime.